FAQ

FAQ

  • Flexible Ticketing

    We know things can change, so in the event that you can no longer attend the performance of CINDERELLA on your chosen date, processes have been implemented to provide a stress free exchange experience. Tickets can be easily exchanged up to 48 hours before your scheduled performance date subject to the Terms and Conditions below:

    Terms and conditions

    1. Exchange must be completed a minimum of 48hrs prior to your scheduled date.
    2. Tickets may only be exchanged for performances in the same theatre as your original tickets.
    3. Tickets may be exchanged into any other performance on sale at time of exchange, subject to seat availability, blackout dates, capacity, and other restrictions.
    4. Ticket exchanges are only available for tickets purchased through the authorised ticket sellers for the venue. Exchanges are not available for tickets purchased through “Re-Sale Sites”.
    5. For tickets purchased for:
      Sydney – Contact Ticketmaster Customer Service at www.ticketmaster.com.au/support. Alternatively, contact the Sydney Lyric Box Office on (02) 9509 3600 during regular business hours.
      Brisbane – Call QTIX on 136 246 during regular business hours.
      Melbourne – Call the Regent Theatre Box Office on 1300 11 10 11 during regular business hours.
    6. Tickets can be exchanged into “like for like” performances of CINDERELLA, eg: Wednesday evening into another Wednesday evening etc. If your preference is to attend on a different day or time of the week additional fees may apply.
    7. A partial refund may be available if the face value of the original ticket is higher than the face value of the new ticket.
    8. Any special offers or discounts are not valid for exchanged tickets.
    9. Complimentary tickets and resold tickets are not eligible for exchange.
    10. All tickets are non refundable. If however, your performance of CINDERELLA is cancelled or rescheduled, you will be offered the option to receive a refund or transfer your tickets into a new performance.
  • Are there any COVID-19 measures in place?

    For more information please visit:

    Sydney
    Capitol Theatre: Covid Safety Plan
    Contact Ticketmaster Customer Service at www.ticketmaster.com.au/support. Alternatively, contact the Sydney Lyric Box Office on (02) 9509 3600 during regular business hours.

    Brisbane
    Connecting Safely at QPAC
    Call QTIX on 136 246 during regular business hours.

    Melbourne
    Covid Safe Information for Marriner Group Patrons
    Call the Regent Theatre Box Office on 1300 11 10 11 during regular business hours.

  • Who are the authorised ticket sellers?

    If searching for tickets to CINDERELLA online, you will see a number of re-sale sites advertising tickets, usually at a higher price than the official site. If you attend a performance of CINDERELLA with a ticket purchased via an unauthorised re-seller such as Viagogo, eBay, Gumtree, or others, you may be refused entry.

    The authorised sellers for CINDERELLA are TicketmasterOpera Australia and the authorised seller for the Lyric Theatre, QPAC is QTIX. We also work in partnership with TIX Group, DNSW, and various tourism partners.

    Cinderella The Musical has been declared a Major Event under the Major Events Act 2009 by the Victorian Government. It is an offence for tickets to be sold, offered or advertised for resale at a price exceeding its face-value purchase price by more than 10%, unless the seller is authorised in writing by the ticketed event organiser. Breaches can result in heavy fines of up to $109,044 for an individual and $545,220 for a company. For more information and queries regarding the Major Events Act, contact vic.gov.au/ticketscalping.

    NSW Scalping Legislation advises it is illegal to resell a ticket for more than 110% of the face value of the ticket, therefore to avoid issues on the day we encourage all ticket purchases to be completed through the authorised sellers only.

  • How long is the performance?

    The show is 2hrs 30mins including interval.

  • What is the age recommendation?

    This a story truly enjoyed by audiences of all ages, adults and kids alike. With its iconic story and classic Broadway score, it’s the perfect show to introduce young people to the theater. Girls will be inspired by Ella’s character and spirit. Boys will identify with Prince Topher’s quest to discover who he is. For adults, there are contemporary themes and references that will surprise along with wit and sass that keep it smart. And there may not be a better date-night show than this timeless love story.

  • Dine & Discover

    You can use your NSW Discover Vouchers when you purchase your tickets to Cinderella in person at the Sydney Lyric Theatre box office. That means you can get $25 off any ticket! You may also use your Parent Vouchers, that’s $250 that can be used in one transaction! It’s as simple as visiting the Sydney Lyric Theatre Box Office in person (Mon-Fri 9am-5pm) and having a valid Voucher available to be scanned. Please note, Box Office cannot assist with general ticket sales 1 hour prior to weekday matinees and accepts cashless payment only. All terms and conditions of the Dine and Discover and Parent vouchers apply and can be found on the Service NSW App.